Frequently asked questions
Important Live Plant Shipping Notice
All live plants are subject to inspection and must comply with applicable import regulations at the USDA office in New Jersey. However, some plant species listed on our website may be classified as noxious weeds.
It is the buyer’s responsibility to be aware of and understand their state’s regulations regarding restricted plant species. We strongly recommend reviewing your local laws prior to making a purchase as regulations can vary by state. To check the USDA database, click here.
Fourth Dimension Aquatics is not liable for any packages that are delayed, rejected, or confiscated due to local or federal restrictions on live plants.
What is the return policy for plants?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Due to the nature of live goods, we are unable to accept returns on plants. If your plants arrive deceased, please refer to our DOA policy above for further instructions.
What is the return policy for other products?
If unsatisfied with your purchase, please contact us within 48 hours of delivery. Approved returns must be shipped back within 7 days, upon receipt of approval email. Items that are being returned must be unused, unopened, and in their original packaging. Additional return requirements if any, will be detailed on the product’s page.
Shipping fees are non-refundable, and return shipping costs are the buyer’s responsibility unless agreed by 4daqua.com. Please avoid marking or attaching labels directly to product packaging—use a separate packaging box. Returned items must be securely packaged, any damages will result in restocking fees.
If a return is being requested due to damages, please email us a clear photo of both the shipping box and the damaged product within 24 hours of delivery. Photos and/or videos should clearly depict damages from transit or product defects. This will help us to file a compliant/dispute with the shipping provider. Following our review, we will update you with the next steps. Please note, all damage inquiries will be handled on a case-by-case basis, and Fourth Dimension Aquatics reserves the right to offer solutions tailored to each scenario.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.